Shipping policy

Shipping & Delivery Policy

Last updated: 19 August 2026

At Attic Eight, we aim to process and dispatch orders as quickly as possible. This policy explains how we process, ship and deliver orders placed through our online store.

1. Where We Ship

We currently ship orders to addresses within the United Kingdom.

If you are unsure whether we can deliver to your location, please contact us at help@atticeight.com before placing your order.

2. Order Processing

Orders are normally processed and prepared for dispatch after payment has been successfully received.

Orders are generally dispatched within 1–3 working days, unless a different processing or dispatch timeframe is stated on the individual product page, for example pre-order.

Orders containing pre-order products will be dispatched in accordance with the expected release or dispatch date stated on the relevant product listing. This means you may get your product a few days after the official release date.

If an order contains both in-stock and pre-order items, the order may be held until the pre-order item is available unless otherwise agreed with the customer.

Working days are Monday to Friday and exclude UK public holidays.

3. Delivery Times

Once your order has been dispatched. We currently use Royal Mail 48 hour tracked.

Estimated delivery times are provided as guidance only and are not guaranteed unless specifically stated otherwise.

Delivery may occasionally take longer due to circumstances outside our control, including postal delays, adverse weather, operational disruption or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are displayed at checkout before you complete your purchase. Standard postage is £4.99 any where in the UK.

We will not charge you for shipping costs that were not presented to you before you completed your order.

5. Order Tracking

You will receive tracking information once your label is created. This should then update you every step of your packages journey.

Please allow some time for tracking information to become active after your order has been dispatched.

If you believe your order has been delayed, please contact us at help@atticeight.com with your order number so that we can assist you.

6. Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.

Additional delivery charges may apply if the order needs to be re-dispatched due to incorrect information supplied by the customer.

7. Damaged Deliveries

Please inspect your order when it arrives.

If your order arrives damaged, please contact us at help@atticeight.com as soon as possible and provide your order number and photographs of the packaging and damaged item.

We will review the issue and work with you to resolve it in accordance with our Returns & Refunds Policy and your statutory rights.

8. Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at help@atticeight.com with your order number.

We will investigate the delivery with the relevant delivery service where appropriate.

Please note that delivery estimates are not guarantees, and delays can occasionally occur after an order has left our premises.

9. Pre-Orders

Products marked as Pre-order are not immediately available for dispatch.

The expected release or dispatch date will be stated on the relevant product page where applicable.

Pre-order dates may change if the manufacturer, distributor or supplier changes the expected release date. If a release date changes significantly, we will provide customers with relevant information where possible.